RENTERS’S FAQ - For Property Management:

1. When is my rent due?
- Rent is “due on the 1st”, and payable on or before the 5th of each month.

2. What is the Late Fee Policy?
- Any rent not paid in full on or before the 5th of the month is subject to a 10% late fee assessed on the total monthly rent. If you mail your rent, it must be received in our office on or before the 5th to avoid a late fee. Postmarks DO NO serve as payment of rent date of rent received.

3. Who do I call if I have a maintenance problem?
- Please submit your maintenance request online at www.PluginRealty.net or you may call 1-888-Plugin-8.

4. What is the application fee?
- $40 for each person over the age of 18.

5. What is the application process? Who needs to complete an application?
-Anyone over the age of 18 is required to submit an application, which will cost $40. Each applicant will be subject to an Evicatiom, Criminal and Credit History check. These reports will be utilized to determine a prospective tenant’s eligibility for approval. All applicants for the same property must be approved, prior the signing of a lease. Whether approved or disapproved, all applicants will be called back and if you are not approved a letter will be sent noting the Reason for Denial. Upon submission of the application, you must pay $40 per adult for the application fee and the first half of the security deposit. If the applicant(s) are denied, the applicants will receive back their money paid toward the security deposit. ALL APPLICATION FEES ARE NON-REFUNDABLE.

6. Security Deposit? Payable when?
- Applicants must pay he first half of the security deposit when their application is submitted. The balance of the security deposit must be paid within 24 hours after approval. Any pro-rated rent must be paid in full on the date of the lease signing before the lease is signed and keys are released. NO partial payments will be accepted.

7. What forms of payment do you accept as rent?
- Money Order, Cashier’s Check, Personal Check, Credit Card/Debit Card.

8. Can the tenant be charged for maintenance repair?
- Yes, if the tenant’s causes the damage or doesn’t inform Plugin Realty of a maintenance issue as soon as it is detected, then the tenant will be charged for the repair work. Example: Flushing improper items down the toilet that shouldn’t be flushed.

9. When does the tenant get their security deposit back?
- Once the move-out condition report has been completed for your property. Any damage expenses
beyond normal wear and tear are deducted from the security deposit along with any other money that is owed
by the tenant. The remaining balance is returned to the tenant within 30 days of move out.

10. Can I repaint the walls?
- You will 1^st need to get approval from Plugin Realty before you commence any remodeling projects to the property. Each property will have different rules determined by the landlord.

11. Renter’s Insurance?
- We STRONGLY RECOMMED you to carry renter’s insurance during your tenancy. Please know that the owner’s insurance covers only the structure. Your possessions are not covered.

12. What is your pet policy?
- Many of our properties do allow pets, but with limitations. Please check with our office prior to submitting your application.

13. What Maintenance issues I am responsible for?
- Typically our tenants are responsible for replacing smoke detector batteries, light bulbs, broken glass, repairs caused due to negligence and cleaning carpets annually and upon move-out.

14. Can I sub-lease?
- Plugin Realty does NOT ALLOW SUB-LEASING OF ANY FORM. Any tenant found sub-leasing will be issued a “30 Day Notice to Vacate” or if necessary a “3 Day Substantial Violation of Lease Agreement”.

Vacating – FAQ

1. When do I file a Notice to Vacate?
- To submit a proper Notice to Vacate, you can do it online or deliver to our office a written and signed notice. This notice must be received on or before the 1st day of the month prior to the month in which you desire to vacate. (For example: to vacate on Jun 30th, you must submit your written and signed notice to vacate on or before May 31^st.)

Notices will NOT be accepted on the “1^st of the month’ in which you desire to vacate. This notice will be considered improper and you will be obligated to pay an additional month’s rent.

2. What is required before moving out?
This listing contains some “HELPFUL HINTS FOR GETTING YOUR SECURITY DEPOSIT BACK”. ALL these items must be completed satisfactorily.

• No damage to the unit, furnishings or premises per Move In/Move Out Sheet; unit must be left clean.
• Refrigerator defrosted, inside walls cleaned, bins and shelves removed and cleaned, doorjamb and gasket cleaned.
• Oven must be free from grease, door and doorjamb included. If oven spray is used, all traces of it must be completely removed.
• Stove top surface and underneath cleaned free of grease and spilled food, etc., burner drip pans clean (do not cover with foil), hood and wall back splash free of grease, fan filter cleaned.
• Window and sills cleaned, curtain rods and blinds vacuumed free of dust and cobwebs.
• Tile or vinyl floors scrubbed and carpets professionally cleaned. If carpets are not satisfactorily cleaned, you may be charged for an additional carpet cleaning.)
• Woodwork cleaned, inside cupboard drawers and shelves vacuumed or wiped out, outside surfaces free of dirt. Grease and water stains.
• Walls washed free of dirt, areas rubbed by furniture, fingerprints and cleaned along baseboards.
• Sink and tubs and faucets scrubbed clean; fiberglass shower pans may require extra effort.
• Shower doors cleaned free of soap scum and water deposits.
• Light fixtures must be dusted, cleaned and any dead bugs removed.
• Fireplace must have all ashes and logs removed, interior vacuumed, glass doors cleaned.
• Garage to be swept and all items including trash removed, do not leave your trash cans full. Put your trash cans out for pickup or dump the cans prior to departure. If the cans are left FULL, you will be charged for dumping the trash/refuse.
• Yard, depending upon the season to be freshly moved and watered, patio and sidewalks swept or leaves raked, dead flowers cut back or removed.
• Return all keys, garage door openers, etc. Tenant will be charged per day rent until our office receives all keys. Please do not call the office to let us know you have vacated and left the keys in the house. You must return the keys to our office.
• Tenant has received and understands the importance of filling out and returning to this office the Move In inspection form within ten days of move in.
• All rents, utilities, late fees, NSF fees and other expenses must be paid in full.
• By law, you are required to give us Written Notice on the last day of the month prior to the month you intend on moving. (For example, if your lease is up July 31, and you plan on vacating the premises on that date, we must have your thirty day written notice in our office by June 30.)

3. Can I clean my own carpets before I move out?
- NO. In order to avoid being charged for carpet cleaning upon moving out, Plugin Realty requires that you have your carpets professionally cleaned by a licensed and certified carpet cleaning company. You must turn in, with your keys, an invoice from a certified and licensed carpet cleaner. The invoice must have the Business Name, Address and Contact Phone Number printed on it.

4. Do I need to be there for the Move-Out Inspection?
- NO. The day after your scheduled move out date, Plugin Realty will inspect, take pictures and complete the Security Deposit Disposition on your residence. The Security Deposit Disposition will be forwarded to your last known address 30 days from your scheduled move-out date.

5. What to do with my keys? What if I stay Extra days?
- On the scheduled move-out day you are required to return your keys to our office. You will be charged daily , after your scheduled move-out day, that keeps your keys at a daily rate of “Your monthly rent amount (divided by) 30 days”. If you do NOT return your keys you will be charged an additional $35.00 for the keys.

6. Receiving my Security Deposit Disposition?
- The Security Deposit Disposition will be forwarded to your last known address 30 days from your scheduled move-out date. If you know your new address, please provide it to Sky Management prior to your move-out date.